We would love to hear from you. Please send us a message using the form and we will get in touch.

 

COMPLAINTS PROCEDURES

Step 1: Lodge your complaint using any of these channels: Live Chat on our website or through our social media handles i.e. Facebook, Twitter, Instagram or via email at info@zpfag.com; by calling us toll free on 0800500500 . You can also visit any of our branches to lodge your complaint.

Step 2: If after 20 working days of lodging a complaint and you are still not satisfied with our services, lodge a complaint to:

 

Step 3: If after 20 working days of lodging your complaint to Bank and it’s not resolved, you can take legal action.

Do not forget to collect your unique registration number after lodging your complaint.

 

Thank You